Refund & cancellation policy
How refunds work for digital course enrollments.
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Offenso provides digital, self-paced online courses accessible through our e-learning platform. Since our courses are digital educational content and not physical or shippable products, this policy is framed around course access and usage rather than product delivery.
By purchasing a course on our platform you enter into a binding agreement to access the course content made available to you. Please read this policy carefully before making a purchase.
Cancellation policy
Once a purchase is completed and course access has been granted, the enrollment cannot be cancelled, as access to digital content is provided immediately upon payment. We do not offer cancellations for a change of mind once a course has been unlocked on your account.
Refund eligibility
A refund request will only be considered if both of the following conditions are met:
- Time limit: the request is raised within 10 days of the original date of purchase.
- Usage limit: you have accessed less than 50% of the total lessons or modules in the course.
If either condition is not met — more than 10 days have passed, or 50% or more of the lessons have been accessed — the request will not be eligible for a refund, regardless of the reason cited.
Lesson access is tracked automatically on our platform, and this data is used to verify eligibility.
Discretionary review
We reserve the right, at our sole discretion, to deny or limit a refund request even where the above conditions are technically met, where we suspect misuse of the refund policy — including repeated purchase-and-refund behaviour on the same or similar courses, or evidence that course content has been downloaded, copied or shared.
How to request a refund
- Email us at offensonline@gmail.com with your registered email ID, order or transaction ID, and the reason for the request.
- Our team will verify your lesson access percentage and purchase date against the criteria above.
- We may request additional information before approving any request.
Refund processing
- Approved refunds are processed within 5–7 working days to the original payment method used at the time of purchase.
- Payment gateway or transaction charges deducted at the time of purchase may be excluded from the refunded amount, where applicable.
Exceptions
- Refunds are not provided for courses purchased during special discount or sale events unless explicitly stated at the time of purchase.
- Access shared, misused or found in violation of our terms of use disqualifies the enrollment from any refund consideration.
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