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ABPMP International Certified Business Process Associate (CBPA) Exam Sample Questions (Q113-Q118):
NEW QUESTION # 113
What is a primary objective of process design?
- A. Cut costs through layoffs
- B. Develop effective, efficient, and flexible processes
- C. Reduce waiting times
- D. Develop processes with new improved controls
Answer: B
Explanation:
The ultimate goal ofprocess designis to create business processes that are:
* Effective(achieve the intended outcome)
* Efficient(use minimal resources)
* Flexible(adaptable to change)
These characteristics ensure sustainability, customer value, and competitive advantage.
"The goal of process design is to develop processes that are capable of meeting business objectives efficiently and are flexible enough to accommodate change."
- ABPMP CBOK, Chapter 5 - Process Design
Reference: ABPMP CBOK, Chapter 5 - Process Design
NEW QUESTION # 114
The business process owner is responsible for
- A. Configuring the business process management system (BPMS).
- B. Change request forms and alignments with technical teams.
- C. Design, development, execution, and ongoing performance of the process.
- D. Modeling, development, and ongoing execution performance of the process.
Answer: C
Explanation:
Theprocess owneris accountable for theend-to-end lifecycleof a process - from itsdesign and development
, through toexecution and performance monitoring. This ensures consistent alignment with business goals and customer needs.
"The process owner has the responsibility for the design, implementation, execution, and continuous improvement of a business process. They ensure the process meets performance goals and strategic objectives."
- ABPMP CBOK, Chapter 9 - Process Organization
Reference: ABPMP CBOK, Chapter 9 - Process Organization
NEW QUESTION # 115
An important goal of business process management is to align process performance to
- A. Process metrics
- B. The strategic objectives of the organization
- C. Balanced Scorecard
- D. Key Performance Indicators (KPIs)
Answer: B
Explanation:
Thecentral purpose of BPMis to ensure that processes are not just efficient, but alsostrategically aligned with the organization's goals. Performance measurement and improvement efforts should support the achievement ofbroader business objectives.
"BPM aims to align processes with strategic objectives, ensuring that performance management is not just operational, but also strategic in nature."
- ABPMP CBOK, Chapter 6 - Process Performance Management
KPIs and metrics are thetools, but thegoalis alignment to strategy. This ensures that:
* Resources are directed toward value creation
* Improvements support business direction
* Decision-making is strategic and data-informed
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
NEW QUESTION # 116
What is one difference between primary processes and support processes?
- A. Support processes tend to be more complex.
- B. Primary processes are integrated with support processes.
- C. Primary processes have more tasks.
- D. Support processes do not provide value directly to customers.
Answer: D
Explanation:
Primary processes directly add value for the customer and represent the main value stream of the business.
Support processes, in contrast, enable or facilitate the execution of primary processes butdo not directly deliver value to the customer. This distinction is central to process classification in BPM.
Reference: ABPMP CBOK, Chapter 1 - Introduction to BPM
NEW QUESTION # 117
Which is the MOST important objective for executive engagement in business processmanagement?
- A. Support and manage the resources of the functional areas involved with processes
- B. Provide coverage for innovative projects involving business transformation
- C. Ensure long-term commitment and authority to drive the necessary organizational change
- D. Provide a business vision that involves digital transformation
Answer: C
Explanation:
Executive engagement is critical to ensuresustained commitment and authorityto enable and lead organizational change required by BPM initiatives. This alignment ensures BPM is integrated into strategy and culture.
Reference: ABPMP CBOK, Chapter 9 - BPM Organization
NEW QUESTION # 118
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